Staff Customer Success Manager

Role Overview

Checkr is building a data platform to power safe and fair decisions. The Staff Customer Success Manager will own a portfolio of strategic accounts and be accountable for adoption, retention, expansion, executive alignment, and long-term value realization.

What You Will Do

The Staff Customer Success Manager will own strategic accounts end-to-end, drive executive-level alignment, ensure customers move from contract to meaningful production usage quickly, and drive adoption & commercial growth.

Why It Might Be a Fit

This role is demanding but highly rewarding for someone who wants to grow with a business that’s winning. The Staff Customer Success Manager will play a direct role in scaling a high-growth business toward $100M and have real, visible commercial impact on retention and expansion.

Requirements

• Experience managing a book of enterprise accounts in Customer Success, Strategic Account Management, or a similar post-sale role in B2B SaaS
• Experience owning enterprise or high-growth accounts with meaningful revenue responsibility
• A track record of driving both retention and expansion
• Comfort working with executive stakeholders as well as customer technical teams
• Experience in a high-growth environment
• Curiosity about AI and a habit of experimenting with it in your workflows
• An A-player mindset with a strong bias for action

Benefits

• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Competitive cash and equity compensation
• Opportunity for advancement
• Learning and development allowance
• Relocation stipend may be available for those willing to relocate to a Checkr hub location