Customer Experience Customer Success Specialist – Security

Role Overview

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments.

What You Will Do

Manages adoption for a significant-size portfolio of customers, designs and delivers broad, sophisticated enablement initiatives, builds internal champions, and owns TAP creation and execution.

Why It Might Be a Fit

The role requires a strong understanding of customer environments and deployments, AI-driven insights, and the ability to drive scale impact, create and deliver advanced technical enablement, and participate in stakeholder workshops.

Requirements

• Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent relevant work experience
• Professional level (e.g., CCNP) or equivalent relevant certification expected