Role Overview
As a Customer Success Manager, you will own the strategic relationship, platform adoption, and net retention for a portfolio of commercial customers across North America. You will collaborate seamlessly across sales and technical engineering teams to deliver measurable business outcomes.
What You Will Do
You will serve as the primary strategic partner for assigned accounts, driving platform adoption, customer health, and commercial renewal closure. You will also analyze usage telemetry to identify adoption blockers early and implement structured remediation safe plans before renewals are impacted.
Why It Might Be a Fit
You will lead strategic business reviews with customer partners, translating technical capabilities into measurable business value and connecting use cases to broader industry trends and digital initiatives.
Requirements
- 4+ years of professional customer-facing experience in Customer Success, Account Management, or Technical Consulting within enterprise technology, SaaS, or IT services
- Portfolio Ownership & Retention: Demonstrated ownership of a commercial Book of Business with direct accountability for customer retention, renewal execution, and churn reduction
- Proactive Execution & Autonomy: Proven ability to operate independently, prioritize competing deadlines, and lead cross-functional alignment across technical and commercial partners
- Bilingual Fluency: Fluent bilingual proficiency in English and Spanish (written and verbal), with experience supporting North American commercial clients
- Bachelor’s degree or equivalent practical experience
To apply for this job please visit cisco.wd5.myworkdayjobs.com.
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