Sales Operations Analyst

Role Overview

The Sales Operations Analyst will work with a versatile team to deliver world-class service to customers and internal partners. The role is critical to Acacia’s ability to deliver world-class service and will specialize in account and backlog management for key Tier-1 accounts.

What You Will Do

The Sales Operations Analyst will receive, review, and process revenue, internal CBM, and RMA orders in an accurate and efficient manner. They will also serve as the dedicated ‘Voice of the Customer’ within Cisco, develop a comprehensive understanding of customer operational requirements, and provide authoritative guidance and advocacy.

Why It Might Be a Fit

The ideal candidate will have 5+ years of relevant Inside Sales or Sales Operations experience, strong Excel experience, and knowledge of logistics, carriers, shipping terms, and export compliance. They will also have excellent verbal and written communication skills, as well as excellent interpersonal skills across global time zones.

Requirements

• Bachelor’s Degree in Business, Supply Chain Management, Operations, Finance, or equivalent practical experience
• 5+ years relevant Inside Sales or Sales Operations experience
• Considerable experience with order entry, shipments, hold resolution, and backlog management
• Competent in Tier-1 sales order entry systems and processes (Oracle)
• Strong Excel experience – proficiency in VLOOKUP / XLOOKUP, Pivot Tables, SUMIFS, and multi-source file reconciliations
• PC Literate – Outlook, Word, PowerPoint, Teams / Webex, etc.
• Knowledge and experience of logistics, carriers, shipping terms (Incoterms), and export compliance an advantage

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Stock options
• Flexible work arrangements
• Professional development opportunities

Tagged as: Excel