Sales Operations Manager

Role Overview

The Sales Operations Manager will serve as the strategic partner for the Americas Sales leadership, providing insights, recommendations, and operational guidance to drive regional performance. This role will translate global field strategy into effective Americas GTM execution through annual planning, territory planning, account alignment, quota planning, forecasting, pipeline health, business reviews, and revenue performance analysis.

What You Will Do

The Sales Operations Manager will lead operational initiatives and process improvements from strategy through implementation, adoption, and measurement to improve sales productivity, efficiency, data integrity, and the seller experience. This role will also partner across Sales, Finance, Strategy, Compensation, Legal, Deal Desk, and Accounting to bring global strategy to life in the Americas and ensure the voice of the field influences how we operate globally.

Why It Might Be a Fit

This role requires a strong understanding of SaaS sales and revenue metrics, including ARR, ACV, bookings, pipeline, forecast, renewals, and churn. The ideal candidate will have experience leading process improvements and operational initiatives that drive measurable business outcomes, from strategy through implementation, adoption, and measurement.

Requirements

• 7+ years of experience in Sales Operations, Sales Revenue Operations, Business Operations, or a similar function within a SaaS or technology company
• 2–3+ years of hands-on Salesforce CRM experience, including creating reports and dashboards
• Experience supporting a B2B sales organization, including direct partnership with sales representatives and sales leaders
• Experience with sales forecasting, pipeline management, revenue reporting, business performance analysis, annual sales planning, territory management, territory planning, account alignment, and quota planning

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (vacation, sick time, holidays)
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses subject to Cisco’s policies
• Performance-based incentive pay on top of base salary for sales roles