Business Manager & Marketing Operations Lead

Role Overview

The Business Manager & Marketing Operations Lead serves as the strategic chief of staff, financial steward, operational anchor, and culture carrier for Citi’s Retail Banking & Citigold Marketing organization. This role provides centralized oversight and tracking for significant strategic funding, growth initiatives, dedicated marketing technology investments, and broader retail marketing transformation programs.

What You Will Do

Key responsibilities include strategic investment tracking & financial governance, portfolio & investment oversight, budgeting & financial reporting, ROI & performance analytics, governance, risk & controls, audit & compliance readiness, policy & vendor oversight, campaign operations & resource optimization, executive stakeholder engagement & strategic coordination, and team culture, engagement & Voice of the Employee (VOE).

Why It Might Be a Fit

The ideal candidate will have 10–12+ years of progressive experience in Business Management, Marketing Operations, Management Consulting, or Chief of Staff roles within a large, highly matrixed financial services institution or Fortune 100 enterprise. Leadership & behavioral capabilities include executive presence & gravitas, self-directed execution, change leadership & culture building.

Requirements

• Bachelor’s degree in Business Administration, Finance, Marketing, Operations, or related discipline
• 10–12+ years of progressive experience in Business Management, Marketing Operations, Management Consulting, or Chief of Staff roles within a large, highly matrixed financial services institution or Fortune 100 enterprise
• Executive presence & gravitas
• Self-directed execution
• Change leadership & culture building

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages
• Paid holidays