Team Lead, Customer Success (SMB/Growth – Mid-Market)

Role Overview

Lead a team of Customer Success Managers serving the growth segment (SMB and mid-market) at CodeSignal. Drive customer retention, expansion, adoption, and advocacy while ensuring operational excellence.

What You Will Do

Hire, lead, coach, and develop a high-performing team of Customer Success Managers. Develop customer success strategies, design customer journeys, and establish standardized processes.

Why It Might Be a Fit

Strong demonstrated experience building and managing high-performing SaaS Customer Success teams. Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders.

Requirements

• Strong demonstrated experience building and managing high-performing SaaS Customer Success teams
• Experience working in a flexible and high-paced environment while supporting a high volume of accounts
• Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
• Detail oriented in your organization and meticulous about prioritization and time-management