Senior Product Marketing Manager – Voice of Customer

Remote Full TimeUnited States (Remote)Concentrix

Role Overview

We’re seeking a Senior Product Marketing Manager to help shape and communicate our Voice of Customer (VOC) vision to the market while enabling growth across sales, account management, product, and client success teams. This role sits at the center of our go-to-market strategy, connecting market trends, product innovation, competitive intelligence, sales enablement, and content development to drive awareness, pipeline growth, and client adoption.

What You Will Do

Develop messaging, positioning, and value propositions for our VOC and CX solutions, support launch planning for platform enhancements, new offerings, and strategic initiatives, create and maintain sales materials, and develop a scalable content architecture that supports marketing, sales, and client-facing teams.

Why It Might Be a Fit

The ideal candidate combines strategic thinking with operational execution and is equally comfortable developing positioning, building executive-ready content, managing product launches, enabling sellers, and leveraging AI-powered tools to scale marketing impact.

Requirements

  • 5+ years of experience in product marketing, solution marketing, product management, or go-to-market strategy
  • Experience marketing SaaS, technology-enabled services, CX, VOC, analytics, AI, or customer intelligence solutions
  • Proven ability to develop messaging, positioning, and executive-level content
  • Strong presentation and storytelling skills
  • Experience supporting enterprise sales organizations and complex B2B buying cycles
  • Demonstrated ability to work cross-functionally with product, sales, marketing, and operations teams
  • Strong analytical and problem-solving capabilities

Benefits

  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program
  • 401(k) retirement plan
  • Paid time off and holidays
  • Paid learning days

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