Sr. Analyst, Customer Experience Consulting

We are seeking a Sr. Analyst, Customer Experience Consulting to support customer experience transformation projects for large clients. You will analyze customer journeys, develop insights from Voice of Customer data, and create recommendations that improve customer experiences.

Requirements

• Bachelor’s degree and 4-6 years of consulting, customer analytics, or customer insights experience
• Experience with Voice of Customer methodologies and CX metrics (NPS, CSAT, CES)
• Strong analytical and quantitative skills with ability to work with large datasets
• Experience developing customer journey maps and strategic assessments
• Proficient in Microsoft Office, especially Excel and PowerPoint

Tagged as: Excel