Senior Technical Account Manager

Role Overview

Join Cribl, a remote-first company building telemetry infrastructure for the AI era, as a Senior Technical Account Manager. This role requires coordinating and strategizing across functions to enable customers to realize continuous value from Cribl solutions.

What You Will Do

Act as a trusted advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion, and establish relationships with stakeholders and senior management to drive success plans and KPIs.

Why It Might Be a Fit

This role requires a customers-first mindset, great communication and relationship management skills, and a proven track record of working with large complex enterprises and developing relationships in a high growth environment.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales
• Passion for customer success and empathy for customer outcomes and value
• Great communication and relationship management skills
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
• Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Willingness to travel as needed (up to 25%)
• Live in Germany

Benefits

• Competitive salary
• Incentive compensation (commission) for sales and sales-adjacent roles
• Cribl Corporate Bonus Program
• Retirement/pension support
• Paid holidays and paid time off
• Remote office setup support
• Equity
• Wellness and support programs