Role Overview
The Digital Operations & CRM Manager owns the day-to-day performance and health of Steele Brands’ digital revenue channels for Crisp & Green and Puralima.
What You Will Do
Own digital channel uptime and ordering accuracy across all restaurants; lead resolution of 3PD/POS integration issues; serve as Olo platform owner; manage loyalty and CRM program performance; and own relationships with DoorDash, Uber Eats, and Grubhub account teams.
Why It Might Be a Fit
The Manager is accountable for channel uptime, campaign execution and results, and is the primary owner of SBM’s delivery partner and Punchh Managed Services relationships.
Requirements
- 4–6 years in digital operations, CRM/loyalty, off-premise or e-commerce
- Hands-on experience with Olo, Punchh (or a comparable loyalty platform) and delivery marketplace merchant tools
- Multi-unit restaurant experience strongly preferred
- Proven record managing vendors or agencies and external partners to defined outcomes
- Comfortable managing a budget and making data-based decisions; strong Excel or BI skills
- Clear communicator who can work with restaurant teams and present to senior leaders
To apply for this job please visit recruiting.paylocity.com.
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