Role Overview
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
What You Will Do
Partner with the sales team to ensure smooth transition and onboarding experience, proactively build relationships with customers, and successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts.
Why It Might Be a Fit
A strong communicator with excellent attention to detail, motivated by building long-term and long-lasting relationships, and driven by the opportunity to make a visible impact with your work.
Requirements
- 5-7 years of experience in a customer account facing role
- Customer-minded, always aiming to provide the most value possible
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
To apply for this job please visit careers.datadoghq.com.
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