SMB Customer Success Manager

As an SMB Customer Success Manager, you will play a pivotal role in helping customers achieve their goals with DataSnipper’s innovative AI-powered solutions, maximizing business value while identifying opportunities for expansion, upselling, and cross-selling.

Requirements

• 2+ years in onboarding, account management, or customer success, ideally in SaaS
• Strong Communication Skills
• Process Improvement Mindset
• Product Knowledge
• Collaboration
• Discovery Skills
• Project Management
• Analytical Mindset
• Customer-Centric Approach

Benefits

• Equity (Stock Appreciation Rights)
• Pension plan with a 6% contribution on top of your base salary
• 28 vacation days per year (full-time) to support your work-life balance
• Hybrid work model with at least 3 days onsite in our dynamic Amsterdam office
• Daily, freshly prepared lunches by our in-house chef to keep you energized
• NS business card for easy commuting to the office
• Access to continuous learning and development initiatives to grow your skills
• Engage with a vibrant international team spread across five global offices
• Company-wide events like DataSnipper GO, where global teams come together
• Access to OpenUp, a mental health and wellness platform supporting your wellbeing