Senior Customer Success Manager

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. As a Senior Customer Success Manager, you will be responsible for the day-to-day management of assigned customer accounts, working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues.

Requirements

• BA/BS preferred or equivalent experience
• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
• Knowledgeable in privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
• Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
• Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
• Competency with Salesforce and Customer Success Management platforms
• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
• Excellent verbal and written communication skills

Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays