Customer Experience Director – Marketplace

We are looking for a Customer Experience Director, Marketplace to help us deliver a 5-star experience to our customers and maximize their value in Glovo. The successful candidate will own Glovo Customer Experience, defining and implementing new processes, running A/B tests, understanding/product needs, and working with local teams to improve overall customer experience.

Requirements

• 10+ years of experience in growth, strategy consulting, operations, tech, or customer experience
• 3+ years of leadership experience managing cross-functional teams and driving execution through others in complex, matrixed organizations
• Strong strategic and operational capability, with a proven ability to translate strategy into clear plans and deliver results
• Deep analytical acumen, able to use data to inform decisions and manage trade-offs across growth, margin, and operational complexity
• Experience operating across multiple countries, navigating local market differences, regulatory constraints, and stakeholder complexity
• Ability to influence senior stakeholders and align diverse teams without formal authority
• Fluency in English required; Spanish is a plus