Team Lead- Account Management

Manage day-to-day operations of the commercial team, lead sales strategies, and ensure timely ticket resolution. Experience in sales/partner management, team leadership, and CRM tools required.

Requirements

• Manage day to day operation of the commercial team
• Initiate and manage weekly 1:1, team huddle and team meetings
• Manage resources, planning and implementing sales strategies
• Ability to motivate and coach agents
• Ensuring all tickets are solved within SLAs
• Problem solving skills in handling ad hoc issues
• Ability to read simple data and connect with performance and reports