Role Overview
The Enterprise Customer Success Manager is responsible for the health, retention, and growth of Deltek’s strategic Professional Services accounts. Acting as a trusted advisor, you will build executive relationships, understand customer objectives, and align Deltek’s solutions to deliver measurable business value.
What You Will Do
Lead onboarding, adoption, and engagement strategies while proactively managing risk and identifying growth opportunities. Develop and execute success plans focused on retention and growth. Drive customer advocacy (references, case studies, events).
Why It Might Be a Fit
You will work closely with Sales, Product, Support, Services, and Cloud teams to deliver outcomes. Contribute to team growth through mentoring and knowledge sharing. Continuously develop expertise in products, industry trends, and Customer Success best practices.
Requirements
- Build strong relationships with enterprise stakeholders and act as a trusted advisor
- Lead Executive Business Reviews, providing insights, performance metrics, and strategic recommendations
- Partner with Sales on account strategy, including renewals, upsell, and cross-sell
- Maintain accurate account data, success plans, and health metrics in Gainsight/Salesforce
- Provide clear reporting and insights to leadership
To apply for this job please visit sjobs.brassring.com.
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