Customer Success Manager

Role Overview

Join our growing Customer Success team as a Customer Success Manager, owning a book of business across enterprise and mid-market SMB customers. You’ll partner closely with our Customer Success Engineers to drive adoption, retention, and expansion, acting as the trusted advisor customers rely on from onboarding through renewal.

What You Will Do

As a Customer Success Manager, you’ll serve as the primary customer-success relationship owner, orchestrate complex onboarding projects, drive product adoption, and proactively monitor customer health signals.

Why It Might Be a Fit

We’re looking for someone who brings strong opinions on what great customer success looks like and isn’t afraid to improve how we do things. You’ll need to be equal parts operator and relationship builder, with a proven track record of hitting or exceeding retention and expansion targets.

Requirements

• 5+ years in a customer-facing post-sales role, with at least 3+ years specifically in Customer Success Management (CSM, Strategic Account Manager, or equivalent)
• Demonstrated experience managing a diverse book of business across customer segments, including enterprise and commercial accounts
• Proven track record of hitting or exceeding retention and expansion targets (NRR, GRR) in a SaaS environment
• Background in developer tooling, security, identity/access management, or infrastructure software strongly preferred

Benefits

• Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options
• Feel good, actually: Mental health support and wellness resources when you need them
• Future you will thank you: 401k plan with employer support to help you build long term
• More money in your pocket: Tax advantaged benefits for healthcare and dependent care
• Life happens, and we make space for it: maternity leave designed to support you when it matters most.
• Stay connected: Monthly internet allowance to support your work from anywhere
• Lunch is on us: Paid lunches when you’re working from the office
• Keep growing: Budget and opportunities for personal development, including courses and conferences