KSL Customer Experience Specialist

Role Overview

As a full-time Customer Experience Representative, you will support KSL users by helping resolve questions and issues across our sites and apps. This role works closely with both external customers and internal teams, requiring strong communication skills and adaptability.

What You Will Do

Primary job duties will include, but are not limited to: assist users via phone, chat, and email with KSL accounts and listings, moderate KSL listings to help prevent fraud and ensure a positive customer experience, manage incoming support tickets from users, and work closely with the Customer Experience Manager on fraud prevention, moderation efforts, and special projects.

Why It Might Be a Fit

We are looking for a Customer Experience Specialist with a passion for delivering a positive customer experience, strong communication skills, and the ability to work in a fast-paced, dynamic environment.

Requirements

• High school diploma or equivalent required
• Customer service experience preferred
• Proven ability to handle stress
• Ability to consistently work required hours, including evenings and weekends as needed
• Maintain a professional appearance and demeanor
• Build positive relationships with staff, management, and customers
• Computer literate, including working knowledge of Microsoft Office tools
• Ability to follow instructions and work with minimal supervision
• Strong organization, reliability, and self-motivation
• Ability to communicate professionally in person, by phone, and via email
• Ability to work both independently and collaboratively
• Sound judgment and decision-making skills

Benefits

• Robust, affordable medical, dental and vision coverage with no wait period for enrollment
• Paid leave for new parents under our Medical Maternity and Parental Leave policies
• Opportunities to apply for tuition reimbursement
• Paid time off for vacation and sick leave in addition to paid company holidays
• 401(k) with Company match, fully vested from day one
• Paid time off for volunteering
• Employer-funded retirement account, fully vested from day one
• Employee Assistance Program (EAP) services
• Access to an entire team of free financial planners
• Matches on contributions to charitable organizations after one year of service