Commercial Customer Success Manager

Role Overview

Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers organisations to manage their customer communications efficiently. We’re looking for a Commercial, customer-focused Customer Success Manager to own a high-volume portfolio of UK & EMEA customers, acting as their trusted advisor.

What You Will Do

You’ll manage a large and diverse portfolio, spanning SMB to Enterprise customers with different use cases and levels of complexity. You’ll need to adapt your approach based on the customer, balancing proactive relationship management with efficient and scalable coverage across your book.

Why It Might Be a Fit

You’ll own your customer relationships end-to-end while working closely with the wider global team, with the opportunity to influence how our coverage and processes evolve as we scale.

Requirements

• 2–3 years in a B2B SaaS Customer Success Manager or Account Management role
• Demonstrated ability to own a high-volume book of business; assessing risk and growth opportunities efficiently
• Ability to confidently engage with technical decision-makers and translate complex product capabilities into strategic business value
• Comfortable working towards commercial targets, with a genuine interest in driving growth and expansion in your accounts
• Experience running QBRs, success planning, and structured cadences at scale; comfortable owning an entire region solo, with strong personal organisation and prioritisation skills to match

Benefits

• £70k OTE; made up of base, uncapped commission and a quarterly-paid retention bonus
• Employee equity scheme
• 25 days holiday + UK Bank Holidays
• Remote-first working, with access to our Wimbledon HQ
• Personal development budget
• BUPA Private Healthcare
• Pension scheme