Senior Revenue Operations Manager

Role Overview

We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who combines strong people leadership with deep technical expertise across Salesforce, marketing automation, and HubSpot.

What You Will Do

Manage and mentor a team of Revenue Operations Solution Engineers, serve as an escalation point for complex client and technical challenges, and provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

Why It Might Be a Fit

The right person is equally comfortable leading a team, presenting recommendations to senior client stakeholders, and getting into the details of a Salesforce or marketing automation environment.

Requirements

• 5+ years of experience in Revenue Operations, CRM consulting, Marketing Operations, Salesforce consulting, or a related discipline.
• Meaningful experience working in an agency, consultancy, systems integrator, or professional services environment, supporting multiple client engagements.
• 1–2+ years of direct people management or formal team leadership experience, including coaching, prioritization, workload management, and quality oversight.
• Active Salesforce Administrator Certification.
• Strong hands-on experience with Salesforce Sales Cloud, including administration, solution design, implementation, optimization, and troubleshooting.
• Experience leading complex Salesforce or RevOps engagements such as implementations, audits, migrations, integrations, or optimization initiatives.
• Hands-on experience with at least one marketing automation platform outside of Salesforce Sales Cloud, such as HubSpot Marketing Hub, Marketo, or Salesforce Account Engagement/Pardot.
• Strong understanding of how CRM and marketing automation systems work together across lead lifecycle management, routing, automation, integrations, attribution, reporting, and data governance.
• Demonstrated experience leading client discovery, diagnosing business and technical challenges, and translating findings into clear recommendations for senior stakeholders.
• Experience scoping consulting engagements, including defining deliverables, estimating effort, identifying assumptions and dependencies, and establishing clear scope boundaries.
• Experience supporting new business, pitches, proposals, cross-sell, or account expansion opportunities.
• Strong written and verbal communication with the executive presence to confidently manage client expectations, navigate difficult conversations, and make technical concepts understandable to non-technical stakeholders.
• Ability to operate as a true player-coach, balancing team leadership with hands-on client and technical work.

Benefits

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family
• 100% employer-paid medical plan for you and 50% employer contribution for your dependents
• Mental health support through Spring Health and Headspace
• Physical therapy through Omada and Aaptiv virtual workouts
• Complimentary One Medical membership for primary and virtual care
• Unlimited PTO (2-week minimum)
• Paid Company Holidays
• Paid Parental Leave
• Traditional and Roth 401(k) with a 3% company match
• Annual bonus based on tenure, which scales in total amount over time
• Annual Company-wide Retreat