Team Manager Account Management

Role Overview

Join our mission and become part of Doctolib as a Team Manager Account Management, leading a team of 6-10 Customer Success Managers and Account Managers to ensure customer success and growth.

What You Will Do

Lead and develop a team, develop and implement an upsell and cross-sell strategy, ensure excellent customer care, build processes for retention and growth, and steer based on relevant KPIs.

Why It Might Be a Fit

You will be responsible for leading a team, developing and implementing strategies, and ensuring customer success and growth. You will work with a team of 6-10 Customer Success Managers and Account Managers to achieve shared goals.

Requirements

• at least 3 years of experience in disciplinary leadership of a team in customer success, account management, or sales
• proven experience with sales responsibility
• own sales experience in the B2B field before switching to leadership
• experience in coaching and developing salespeople or success managers
• secure handling of CRM systems (e.g. Salesforce)
• negotiation skills and persuasiveness
• excellent communication skills
• ability to prioritize in a rapidly growing environment
• secure German and good English skills

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Stock options
• Flexible working hours
• Home office
• Public transportation costs reimbursed