Manager, Dynamic CSM

We are seeking a Manager, Dynamic CSM to lead a team of Dynamic CSMs responsible for driving adoption, retention, expansion, and NPS across a portfolio of mid‐ to high‐value Docusign customers.

Requirements

• 5+ years of Customer Success, Account Management, or related SaaS experience
• 2+ years of people management experience leading CSMs or similar customer‐facing teams in a B2B SaaS environment
• Experience managing a portfolio of customers across different segments
• Experience working cross‐functionally with Sales, Marketing, Product, Support, and Operations
• Experience with contract renewals, forecasting, and risk management for a recurring revenue business
• Experience with eSignature, CLM, workflow automation, or adjacent SaaS platforms

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance

Tagged as: Forecasting