Marketing Operations Associate

Role Overview

The Marketing Operations Associate manages the operational delivery of marketing products and services for a portfolio of designated client accounts. This role builds and maintains client relationships to demonstrate program value, support product adoption, and drive renewal and growth across assigned lines of business.

What You Will Do

Coordinate campaign delivery, partner with Sales team, build and maintain client relationships, lead client calls, conduct regular client check-ins, identify and support client training needs, ensure on-time delivery of contracted products and services, track client usage, and prepare monthly reports.

Why It Might Be a Fit

The ideal candidate will have a Bachelor’s degree in Marketing, Business, Communications, or related field, and a minimum of two years of experience in marketing, sales support, customer success, account management, or a related field.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field
• Minimum of two years of experience in marketing, sales support, customer success, account management, or a related field
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Copilot, as well as SharePoint and Salesforce
• Strong written and verbal communication skills
• Ability to document operational processes and evaluate them for effectiveness and efficiency
• Highly organized with strong time management skills and a high attention to detail

Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days & donation matching
• Competitive 401k with company matching
• Health & wellness benefits, including discounted Wellhub membership rates
• Medical, dental & vision insurance for you, spouse/partner & dependents