Senior Product Ops Specialist (TechPass)

Role Overview

As a Senior Product Operations Specialist, you will help agencies and developers get the most out of TechPass, a service for developers enabling secure and seamless access to services across the Singapore Government Tech Stack (SGTS). You will own key operational and adoption activities across the product, from agency onboarding and account provisioning to customer engagement, usage monitoring and the rollout of new capabilities.

What You Will Do

Drive agency onboarding and adoption, manage complex onboarding needs, own customer operations, use data to improve the product and operations, turn customer pain points into improvements, drive operational readiness for new capabilities, engage strategic agencies, and shape the developer experience.

Why It Might Be a Fit

This is a senior individual-contributor role with significant autonomy, requiring 4–6 years of experience in product operations, technical programme management, customer success, technology operations or a related role, strong analytical skills, excellent stakeholder management skills, and strong written and verbal communication skills.

Requirements

• 4–6 years of experience in product operations, technical programme management, customer success, technology operations or a related role
• Strong ability to take ownership of complex and sometimes ambiguous operational problems and drive them through to resolution
• Experience working with enterprise customers or stakeholders and driving adoption of technology products at scale
• Strong analytical skills and the ability to use product, operational and customer data to identify problems and recommend improvements
• Excellent stakeholder management skills, with the ability to work across Product, Engineering, customer-facing teams and agency stakeholders
• Strong written and verbal communication skills, particularly for customer engagements, operational documentation and cross-functional coordination
• Familiarity with service-management and feedback workflows, including tools such as Jira
• An understanding of identity and access management concepts such as SSO, SAML, OIDC, MFA and account lifecycle management would be advantageous

Benefits

• Leave benefits to meet your work-life needs
• Employee wellness programs
• Flexible work arrangements
• Market-competitive suite of perks