Technical Enterprise Customer Success Manager

Serve as primary technical point of contact for Enterprise customers post-sale, owning the overall technical relationship and ensuring successful implementation of EGYM solutions. Translate customer technical requirements and issues into actionable inputs for Engineering and Product teams.

Requirements

• 3–5 years of experience in Technical Account Management, Solutions Architecture, or Technical Consulting within an enterprise SaaS environment
• Strong understanding of APIs, integrations, and system architectures
• Ability to guide customers through complex technical landscapes
• Experience working with cross-system integrations
• Strong communication skills
• Proven ability to manage multiple stakeholders and drive alignment across customer and internal teams
• Experience working in complex enterprise environments
• High level of ownership and accountability for customer outcomes
• Comfortable operating in high-pressure situations

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k with company match
• Monthly wellness
• Phone and internet stipends
• 14 paid holidays per year
• PTO