Customer Experience Associate

Role Overview

Lead and follow-up customer doubts and issues, understand customer needs for platform improvement, and develop knowledge base for customers. Work closely with product, marketing, sales, and implementation teams.

What You Will Do

Proactive problem resolution, process optimization, and technical issue resolution. Collaborate with internal teams to resolve issues and communicate with stakeholders.

Why It Might Be a Fit

Experience in ticketing management, customer service profile, and knowledge of CRM software (Zendesk). Strong organization skills, team-player attitude, and proficiency in Spanish and English.

Requirements

• Experience in ticketing management
• Customer service profile
• Knowledge of CRM software (Zendesk)
• Strong organization skills
• Team-player attitude
• Spanish and English speaker – proficiency level

Benefits

• Competitive salary
• Hybrid working setup & flexible schedule
• Latest technology of your choice
• Access to private health insurance with Sanitas
• Access to salary on demand
• Restaurant card
• Transport card
• Kindergarden checks through Payflow
• Career progression
• 360o development