Customer Success Manager SMB

Role Overview

We’re hiring a Customer Success Manager, SMB to own the retention and expansion of a large portfolio of customers. You’ll design and run programs that serve hundreds of accounts efficiently, step in for high-stakes moments, and use AI tooling to automate repetitive tasks to free up time for high value customer facing interactions.

What You Will Do

Manage a large portfolio of B2B SaaS accounts through digital-first, programmatic touch points that drive activation, adoption, and expansion. Identify when strategic, human intervention is needed and step in decisively.

Why It Might Be a Fit

You’ll work closely with Product, Marketing, and Sales: feeding churn patterns and activation gaps back into team playbooks, translating customer signals into actionable product input, co-developing campaigns with Marketing that are timed to where customers actually are and closing the loop with Sales to refine our GTM strategy.

Requirements

• 2–4 years in Customer Success or Account Management in B2B SaaS
• Experience working within or alongside a scaled CS motion — large-volume portfolios, digital programs, or automated campaigns
• Commercial track record: you’ve owned renewals and had real upsell and expansion conversations
• Proactive, ownership-driven mindset: you spot problems before customers raise tickets and act without waiting to be asked
• Proficiency in Spanish and English

Benefits

• Competitive salary tailored to your experience
• Enticing performance bonuses
• Flexible remuneration through Cobee
• Pension Plan through Arca
• Short Fridays all year round and extra days of vacation for your birthday and Geneversary
• Yearly Work From Home allowance
• Full Work From Anywhere weeks during August & End of the year
• Discount on a premium gym (with spa access)
• Free fresh fruit to help you care for your health
• Continuous learning
• Career growth opportunities
• Team gatherings and celebrations
• Collaborative culture