Customer Experience Representative

Role Overview

The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

What You Will Do

Responsibilities include meeting and greeting customers, providing customer service, using company approved sales and service techniques, offering additional customer assistance, answering incoming calls, and performing miscellaneous job-related duties.

Why It Might Be a Fit

The ideal candidate will have a minimum of 2 years experience in customer service or sales, a high school diploma or G.E.D., and a valid drivers’ license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Minimum of 2 years experience in customer service or sales in retail, guest services, or administrative support
• Must have 12 consecutive months of work/organizational experience
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid drivers’ license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
• Must be able to read, write, speak, and understand English

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development