Role Overview
As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business in North America. You will retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises.
What You Will Do
Your key responsibilities include acting as a trusted advisor throughout the customer lifecycle, identifying new upsell and expansion business opportunities, managing customer renewals, and collaborating cross-functionally with internal teams.
Why It Might Be a Fit
We are looking for a candidate with 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS or media industries. You should have a proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
Requirements
- 4+ years of relevant Sales or Customer Success experience
- Proven track record in B2B enterprise roles
- Track record of leading multi-team rollouts
- Strong capacity to build relationships quickly
- Ability to navigate ambiguity
- Utilize customer usage data to mitigate churn risk
- Experience with Salesforce or dedicated Customer Success platforms
To apply for this job please visit jobs.ashbyhq.com.
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