Role Overview
As a Customer Enablement Manager, you will build strong relationships with customers, ensure they onboard successfully, adopt consistently, operate confidently, and realize meaningful outcomes from their investment. You will work alongside the CX team to drive customer satisfaction, system utilization, risk mitigation, and successful subscription renewals.
What You Will Do
Your regular activities may include customer onboarding & training, customer adoption & value realization, customer health & risk management, and renewal readiness & growth support.
Why It Might Be a Fit
This role is designed for excellent relationship builders, passionate about the customer experience, and inspired to help make the world a safer place. You will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world.
Requirements
- 5+ years of experience in customer-facing roles
- Excellent relationship building and communication skills
- Ability to work independently and drive scalable improvements to the customer enablement program
Benefits
- Competitive target bonus
- Equity
- Comprehensive benefits package
- Flexible work environment
- Unique culture
- Medical and dental insurance
- 401(k) plan
- Unlimited vacation policy
- Quarterly stipend for perks and benefits
- Tuition reimbursement
- Subscription to Calm
To apply for this job please visit jobs.workable.com.
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