Customer Experience Manager

Role Overview

Lead initiatives to improve customer satisfaction, reduce friction, and improve operational efficiency. Analyze customer feedback and operational data to identify experience gaps and improvement opportunities. Serve as a customer advocate across internal teams.

What You Will Do

Develop and maintain scalable processes that improve onboarding, ordering, and service interactions. Support the development and continuous improvement of technology-enabled customer interactions. Partner with internal teams to streamline workflows and remove customer pain points.

Why It Might Be a Fit

Requires 5+ years of experience in customer experience, digital commerce, business operations, or related roles. Must have experience working with digital commerce platforms, ERP systems, or CRM platforms, and familiarity with API integrations, EDI transactions, or procurement automation technologies.

Requirements

• Experience working with digital commerce platforms, ERP systems, or CRM platforms
• Familiarity with API integrations, EDI transactions, or procurement automation technologies
• Professional certification such as CCXP or PMP is preferred
• Experience leading cross-functional projects or process improvement initiatives
• Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage

Benefits

• Competitive pay
• Business casual dress environment
• State-of-the-art facility
• Experienced management team with vision and a passion for growth