Customer Experience Agent, HQ

Role Overview

Fi is looking for a Customer Experience Agent, HQ to handle complex CX cases end-to-end, be the human in AI-assisted retention, and support white-glove relationships. The role requires 1+ years in customer support, excellent verbal and written communication, and strong judgment under ambiguity.

What You Will Do

Handle complex CX cases, be the human in AI-assisted retention, support white-glove relationships, set the quality bar, surface product and program insights, and operate with precision in tools.

Why It Might Be a Fit

The role is ideal for someone who thrives in innovative, collaborative work environments, feels strongly about helping pets live longer, better lives, and wants to be part of a company that does the same.

Requirements

• 1+ years in customer support
• Excellent verbal and written communication
• Strong judgment under ambiguity
• A bias toward ownership
• Comfort with AI-assisted workflows
• Dog lover at heart
• Startup energy

Benefits

• Generous PTO
• Top-Notch Health Coverage
• Wellness Perks
• Dog-Friendly Office
• Give Back to the Pups
• Free Fi Membership
• Love for Friends + Family