Customer Operations Specialist Night Shift

Customer Operations Specialist Night Shift at Hilti Fieldwire, Inc. is responsible for delivering high-volume operational tasks with accuracy and quality. The role involves account setup, subscription orders, invoice management, and customer support. The team owns operations processes critical to the growing business and works closely with Support Specialists and Sales Teams.

Requirements

• Bachelor’s degree in business (administration), data science and/or analytics, economics, computer science, engineering/technology, statistics, math, or equivalent fields
• 2+ years experience in a Customer support or Operational support role ideally in a B2B SaaS company
• Excellent written and verbal communication skills, with experience writing standard operating procedures and other internal process documentation
• Practiced organizational acumen and attention to detail, affinity for multitasking with precision
• Well-practiced at efficient time management, with a proven ability to meet deadlines
• Strong analytical and problem-solving skills; self-aware, curious, and constantly seeking excellence through learning and growth

Benefits

• Competitive rewards
• Comprehensive career development opportunities
• Great Place to Work 2024 recognition