CEM (Customer Experience Manager)

Role Overview

The CEM is responsible for leading their assigned store to achieve and maintain customer service score goals, ensuring a fast, friendly checkout experience, and maintaining store cleanliness and recovery.

What You Will Do

The CEM will train crew members on customer service, lead front-end operations, and perform store manager duties in their absence.

Why It Might Be a Fit

The ideal candidate will have excellent communication skills, ability to multi-task, and creative thinking, with a minimum of 2 years of management experience.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• health coverage
• financial and personal wellness support