Partner Success Manager

Role Overview

This is a growth role where you will grow referral volume across a portfolio of Float’s specialty pharmacy partners. You will take full ownership of a portfolio of specialty pharmacy accounts, driving growth through deep relationship-building with User and Detailed Buyers.

What You Will Do

You will own quarterly referral benchmarks for Existing Target Accounts (ETAs) and Geo Expansion Target Accounts (GTAs). You will design and execute growth strategies account by account, work directly with User Buyers and Detailed Buyers, and develop Float Champions inside each account.

Why It Might Be a Fit

Success in this role is defined by compounding growth: referral volume increasing quarter over quarter across a tiered portfolio of specialty pharmacy partners. You will have autonomy in deciding how to engage your accounts, which growth tactics to run, and where to spend your time to maximize portfolio growth.

Requirements

• 5+ years of experience in account management, customer success, partner success, or sales roles in B2B healthcare, SaaS, or healthcare services
• A track record of owning and hitting volume, revenue, or GMV growth targets across a portfolio of 20+ accounts
• Demonstrated ability to design growth-driven strategies: diagnosing why an account is underperforming, building a play to fix it, and measuring the result
• Ability to zoom out from individual accounts to spot patterns and opportunities across a portfolio
• Experience onboarding and training users on products with demonstrated impact on usage metrics
• Strong relationship-building and communication skills
• Comfortable pulling and interpreting account-level data to identify performance gaps, track portfolio health, and support decisions
• Comfortable learning technical products and explaining them to diverse audiences
• Cross-functional collaborator with a consultative mindset focused on outcomes and partner challenges
• Startup experience or comfort with ambiguity, rapid change, and building from scratch
• Self-directed and proactive; you identify and address challenges before they show up in the numbers
• Experience carrying a quota or variable compensation tied to growth outcomes
• Experience as an early team member on a customer success or account management team where you helped build and scale the function

Benefits

• Medical, dental, vision
• 401k matching
• Generous option grants with equity refresh plan
• Unlimited PTO with minimum days
• Paid parental leave
• Phone & internet monthly stipend
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance