Customer Success Manager

Role Overview

The Customer Success Manager is responsible for helping Flooid customers achieve lasting value from our retail technology solutions. Working with leading retailers, you’ll act as a strategic partner, supporting customers from onboarding and rollout through to adoption, optimization, and growth.

What You Will Do

Managing multiple customers, building and maintaining strong relationships, monitoring customer health metrics, and collaborating with cross-functional teams to resolve customer issues and improve the overall customer experience.

Why It Might Be a Fit

The ideal candidate will have experience in a Customer Success, Account Management, Service Delivery, or client-facing role, with a proven track record of improving customer retention, satisfaction, or account growth.

Requirements

• Experience in a Customer Success, Account Management, Service Delivery, or client-facing role
• Experience managing a portfolio of accounts with varying needs and complexity
• Proven track record of improving customer retention, satisfaction, or account growth
• Experience conducting regular business reviews
• Experience using/implementing a CSM software
• Experience implementing CSM strategies and process
• Strong ability to build trust and long-term relationships with clients
• Excellent verbal and written communication skills
• Ability to manage, onboarding, adoption, and renewal processes
• Comfortable analyzing usage data and customer metrics
• Strong team player able to work effectively and cross-functionally with Sales, Product, and Support Teams

Benefits

• Medical, dental, vision, life, and disability coverage available
• Competitive salary
• Flexible PTO policy that allows for uncapped PTO
• Fully paid FMLA leave comparable to company-paid short-term disability coverage
• 12 weeks of fully paid parental leave
• 401(k) plan with company match