Customer Retention Officer (Turkey)

Customer Retention Officer role at FxPro, a leading international fintech company, providing comprehensive client support through various channels, managing account verification and funding processes, and maintaining high-value client relationships.

Requirements

• Fluent in Turkish and English Languages, with excellent written and verbal communication skills
• Proven experience in providing customer service and support via chat, email, and phone
• Strong problem-solving and analytical skills to address customer issues
• Ability to manage multiple tasks and prioritize effectively
• Experience with customer support software and CRM systems
• Detail-oriented with strong organizational and record-keeping abilities
• Ability to build and maintain client relationships
• Experience in financial services or online trading

Benefits

• Competitive compensation package
• 21 days off and 10 sick leaves annually