Customer Experience Manager

Role Overview

Gallagher Bassett is seeking a Customer Experience Manager to join our South Australian Workers Compensation business in Adelaide. This is a leadership opportunity for a customer-focused professional who can bring together service, client relationship and operational teams to deliver balanced, high-quality outcomes for injured workers, employers and key external stakeholders.

What You Will Do

Lead a whole-of-business approach to customer experience across injured workers, employers and other key stakeholders. Drive consistent service delivery frameworks and partner with leaders across the business. Oversee complaints, privacy and service improvement initiatives, including engagement with ReturnToWorkSA and other external stakeholders.

Why It Might Be a Fit

The successful candidate will bring senior client relationship and account management experience, strong operational leadership capability and a proven ability to influence stakeholders and lead high-performing teams.

Requirements

• senior client relationship and account management experience
• strong operational leadership capability
• proven ability to influence stakeholders and lead high-performing teams
• strong business acumen
• strategic mindset
• deep commitment to customer service

Benefits

• 4 weeks annual leave
• up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance
• Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave
• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers