Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We are seeking a Customer Experience Associate to join our dynamic Customer Experience Team and support our customers in the Automotive sector.
Requirements
- Independently managing key customer accounts
- Utilizing customer portals to download/upload order information, product details, and analyze data
- Managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders and returns
- Initiating and expediting production for Gates products based on customer requirements
- Providing Gates product information, competitive product interchanging, and product substitutions to customers
- Utilizing our internal customer database to track customer cases
- Supporting CX team in meeting monthly metrics
To apply for this job please visit careers.gates.com.
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