Customer Success Manager

Role Overview

As a Customer Success Manager, you will own a book of customer accounts end to end, from onboarding to renewal. You will work closely with the product team to shape what we build and have real input into the playbooks, processes, and metrics we run on.

What You Will Do

You will be responsible for renewals, onboarding and adoption, and cross-functional work with sales and product teams. You will also be expected to drive time-to-value and adoption across our web app, Slack, and AI integrations.

Why It Might Be a Fit

We are looking for a customer-obsessed and data-informed individual who is a natural relationship builder and growth-minded. You should have a track record of strong customer retention and experience with mid-market and enterprise customers.

Requirements

• 3-6 years in account management, sales (AE), or customer success
• Direct ownership of customer relationships
• Experience with mid-market and enterprise customers
• Working knowledge of how B2B marketing teams operate

Benefits

• Healthcare, Dental, and Vision insurance
• 401(k) with 3% company match
• 18 company holidays
• Unlimited PTO
• Regular in-person gatherings