Role Overview
You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product.
What You Will Do
You will be speaking to English and French-speaking clients on a daily basis through emails, chats and phone calls, and collaborating with internal teams.
Why It Might Be a Fit
We’re looking for someone with stellar communication skills, a proactive mindset, and experience in using Zendesk, Slack, and Jira.
Requirements
- Fluent English and French
- Experience in using Zendesk, Slack, and Jira
- Tech-savviness & ability to learn complex ideas quickly
- Proactive mindset, not afraid to investigate first, then ask
- Eagerness to bring ideas to and improve internal processes
Benefits
- Wellbeing – stay healthy with dedicated support and medical cover
- Work away scheme – gives you the option to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working – allows you to work flexibly, around your lifestyle
- Parental leave – to suit everyone embarking on life’s great adventure
- Learning Budget – lead your own development with an annual learning budget
- Time off – generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
To apply for this job please visit job-boards.greenhouse.io.
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