Customer Success Manager

Role Overview

As a Customer Success Manager at Granum, you will own the client relationship after clients graduate from implementation. You will create strategies for increasing the value clients receive from LMN using direct client feedback and data-driven analysis.

What You Will Do

Your responsibilities will include directly responsible for renewals and expansion, creating and monitoring customer health metrics, auditing customer adoption trends, managing NPS process, and providing insights to customers to ensure they get the most out of the platform.

Why It Might Be a Fit

We’re looking for someone with 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role, with impressive executive presence and exceptional communication skills.

Requirements

• 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• Impressive executive presence and exceptional communication skills
• Highly organized, collaborative, and detail oriented
• Ability to create structure in ambiguous situations and design effective processes
• Bias for action
• Experience working with cross-functional teams
• Experience building and maintaining relationships
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Results-driven mentality, with a bias for speed and action
• Strong analytical skills with the ability to translate data into insights

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) matching for U.S. employees
• RRSP matching for those in Canada
• Unlimited Paid Time Off
• Paid company holidays
• Company-wide winter break from December 24 to January 1