Role Overview
Lead practical improvements that make customer operations more effective and deliver better customer outcomes. This is a fixed term, 6 month role, reporting to the Head of Enablement.
What You Will Do
Lead a prioritised optimisation portfolio with clear measures, milestones and accountabilities. Partner with internal teams and service providers to improve workforce, processes and service delivery.
Why It Might Be a Fit
Experience delivering measurable financial, operational and customer improvements in complex service environments. Strong optimisation and benefits realisation capability, including business cases, analysis and outcome tracking.
Requirements
- Experience delivering measurable financial, operational and customer improvements in complex service environments.
- Strong optimisation and benefits realisation capability, including business cases, analysis and outcome tracking.
- Experience improving workforce effectiveness, productivity and processes with internal teams and service partners.
- Strong stakeholder influence, change delivery and communication skills, with sound compliance and operational risk awareness.
Benefits
- Flexible work arrangement
- Free onsite parking
- 16-week parental leave
- Additional Work Life Balance Days
- Free income protection and salary continuance insurance
- Corporate health insurance deals
- Wellbeing, prayer, and sensory rooms
To apply for this job please visit careers.gww.com.au.
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