Customer Sales Manager

Role Overview

The Customer Sales Manager is responsible for driving customer value and service excellence through effective leadership of a team of 10 Customer Sales Representatives and Telesales Account Managers. This role ensures that every customer interaction delivers exceptional service, supports retention, and maximises commercial opportunities.

What You Will Do

The Customer Sales Manager plays a pivotal role in increasing customer satisfaction, growing sales, and strengthening long-term customer relationships. They set clear performance expectations, implement effective telesales strategies, and coach team members to deliver best-class customer experiences.

Why It Might Be a Fit

The ideal candidate is a highly motivated people manager with strong customer service skills, able to think strategically and drive sales. They should be an effective communicator, have a strong understanding of the brewing and brands’ business, and be highly organised with good attention to detail.

Requirements

• Highly motivated people manager
• Strong Customer Service Skills
• Ability to think strategically and drive sales
• Effective communicator
• Strong understanding of the brewing and brands’ business
• Highly organised with good attention to detail
• Able to persuade and influence others
• Ability to handle multiple competing priorities

Benefits

• Competitive salary
• Pension contribution
• Discount of 33% for you and 15% for your loved ones on all of our brands
• Free employee assistance program
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
• Refer a friend – £1,500 for referring a successful candidate
• Wagestream – access your wage before payday
• Retail discounts – up to 30% off at Superdrug and exclusive discounts with three mobile