Role Overview
As a Senior Customer Success Manager at Prerender, you make sure our customers stay, grow and succeed with us. You own retention and churn for a defined book of enterprise and mid-market accounts, and you’re measured on how well that book retains.
What You Will Do
Your responsibilities include owning retention for your account book, driving proactive retention, turning technical results into business value, building lasting trust, and being the voice of the customer.
Why It Might Be a Fit
You’ll thrive in this role if you like building trusted relationships, working from data, and making technical topics simple.
Requirements
- 5+ years in Customer Success, Account Management or a similar customer-facing role
- Proven experience in owning retention or churn targets for a book of accounts
- Data-driven, AI-fluent approach
- Business translator
- Strong communicator
- Structured and proactive
- Trusted advisor
Benefits
- Ultimate flexibility
- Freedom and autonomy
- Minimum bureaucracy
- Small & friendly team
- Our network
- Latest AI tools
- AI growth support
- Flexible time off
To apply for this job please visit job-boards.eu.greenhouse.io.
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