Customer Experience Agent

Role Overview

Handle incoming calls from customers, affiliates, and retail stores for questions on rental accounts, tuition, payoff quotes, rental credit, and any problems related to rental accounts. Work scheduled shifts as required to meet call center needs. Participate in overtime as warranted.

What You Will Do

Provide timely problem resolution for customers through research and/or assistance tickets requiring assistance from other supporting offices. Practice and present suggestive selling to customers on every eligible call to promote sales and services.

Why It Might Be a Fit

Superstar candidates will be able to thoroughly understand and be able to navigate Microsoft programs. They will have excellent phone and customer service skills, superior analytical skills, and superior attention to detail and follow through.

Requirements

• High school diploma or GED
• Minimum two years’ experience working in an office environment
• Call Center or multi-phone line experience
• Bilingual proficiency in English and Spanish (verbal and written)
• Proficiency in Microsoft Outlook and Word
• Intermediate understanding of Excel
• Mathematical aptitude
• Superior written and verbal communication skills
• Excellent phone and customer service skills
• Superior organizational skills
• Superior deductive reasoning and analytical skills
• Vigilant with regard to the early recognition of system problems
• Thorough testing and troubleshooting skills
• Reliable attendance
• Willingness to work seasonal overtime as required
• Excellent time management and multi-tasking skills
• Ability to maintain standards of conduct expected in a professional environment
• Ability to self-direct and consistently work in an independent environment when working remotely

Benefits

• Medical
• Dental
• Vision
• 401K plus company match
• Mental health support
• Paid sick/holiday/vacation time
• Employee discount program
• Tuition reimbursement options