Role Overview
Gusto is hiring an AI Operations Program Manager, Benefits to build and run Benefits Labs, a system that governs how Gusto’s Benefits organization tests, validates, and scales operational change. The role is AI-native and requires designing and running AI agents, automations, and workflows that power how work is triaged, how pilots are executed, and how evidence is generated and synthesized.
What You Will Do
The AI Operations Program Manager, Benefits will operate and continuously improve the system that governs operational change across Benefits, own intake and triage, run pilot governance, raise design quality, build and improve the system, solve systemic problems, drive decision-making, lead cross-functional work, create clarity in ambiguity, produce leadership-ready outputs, shape the future of Labs, and raise the bar for others.
Why It Might Be a Fit
The ideal candidate will have proven ownership, be an AI-native builder, be a systems thinker, have strong data fluency, be an operator + coach, be a cross-functional leader, and be comfortable with ambiguity. The role requires a minimum of 4+ years of experience in operations, program management, or business operations in a SaaS, technology, or operationally complex environment.
Requirements
- Proven ownership
- AI-native builder
- Systems thinker
- Strong data fluency
- Operator + coach
- Cross-functional leader
- Comfort with ambiguity
Benefits
- Competitive base pay
- Benefits
- Equity (RSUs)
To apply for this job please visit job-boards.greenhouse.io.
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