Role Overview
As a Customer Success Manager, you will own the post-sale relationship with a portfolio of large, enterprise customers, guiding them from first deployment to a fully scaled AI operation.
What You Will Do
Own a portfolio of large enterprise accounts, drive adoption and time-to-value, run regular business reviews, identify and lead expansion opportunities, and monitor account health.
Why It Might Be a Fit
We are looking for candidates with 4 to 7 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a track record of driving adoption, retention, and expansion.
Requirements
- 4 to 7 years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company
- Experience managing enterprise accounts
- Hands-on logistics, freight, or supply chain experience (preferred)
- Strong executive presence and the ability to communicate with both operators on the floor and C-level stakeholders
- Comfort with data and technical curiosity
- Bias for ownership and speed, with the ability to thrive in ambiguity at a fast-growing startup
Benefits
- Comprehensive benefits including healthcare, dental, and vision coverage
- Competitive salary + equity in a high-growth startup
To apply for this job please visit jobs.ashbyhq.com.
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