311 Customer Experience Specialist

Role Overview

The 311 Customer Experience Specialist is responsible for managing customer interactions, including inbound calls, cases, and emails, in a timely and professional manner while delivering high-quality service.

What You Will Do

Provide excellent customer experience by answering a high volume of incoming calls, chats, and/or emails with a high degree of accuracy and speed, while consistently meeting key department performance metrics.

Why It Might Be a Fit

Must possess excellent interpersonal and written/oral communication skills, the ability to interact with staff at all levels, and highly collaborative, analytical, and customer experience focused.

Requirements

• High School diploma or equivalent
• Minimum of 2 years of contact center or customer service related environment
• 1+ years’ experience with CRM platforms
• 1+ years’ experience with Microsoft Office
• Bilingual in Spanish (Read, Write, and Speak)